Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

Shipping & Delivery

We aim to dispatch all instock items within 1 working day of cleared payment being received .  Should there be a delay to the dispatch of your item we will send you an email to advise as soon as possible.  Items are only dispatched once cleared payment is received.

For delivery we use either Royal Mail or MyHermes courier whichever offers the most competitive price for your order.  These services offer usual delivery within 3 days.  We cannot be held liable for items going missing in the post, however can assist you in claiming should your order be lost in transit.  If your order has not been received 15 days following dispatch please let us know (Royal Mail do not class a parcel as lost until 15 days have past)

All prices quoted for delivery refer to UK delivery only.  If you are not in the UK and wish to order from us please send an email with what you are looking for.  Our distribution agreements prohibit the sale of certain brands outwith the UK so please email your requirements and we can confirm

Tracking Your Order

Once your order has been received we will send an email confirming the details, should any of the order details be incorrect please contact us as soon as possible.

Should any item from your order be out of stock we will contact you.

Once your item has been dispatched you will receive a further email to advise.

Easy Returns
We hope that you will LOVE the items you order from us, however you have the right to cancel/return your order without penalty by contacting us to advise within 14 days of receipt.  To initiate this policy please contact us via email or Facebook message to advise.  Items must be in original condition, not washed or worn to be returned to us.  The buyer is responsible for return postage costs.  Items must be returned within 28 days of order receipt.

Returning items using trackable means is recommended, your items are only eligible for a refund once returned to us.  If a full order is returned within the period a refund plus original standard postage costs will be issued.  For single items from an order only the item cost is refunded.  If you have selected an enhanced postage method for your order (such as 1st class or international shipping) then this cost will not be refunded

In the unlikely event that an item is received which is either damaged or faulty then please contact us as soon as possible to advise.  In this instance you can either request a replacement or a refund once the item is returned to us.  If the item is deemed faulty we will also refund the postage costs incurred in returning the item to us.

Special Offer Conditions

If you participate in a special offer, requesting purchase of a certain items or a certain spend value the following
conditions apply:
  • Additional discount - if you return items from your order that would result in the order no longer qualifying (either by returning the qualifying item or bringing your order below the spend threshold) then the additional discount you received will be deducted from your refund amount
  • Free gifts - if you return items from your order that would result in the order no longer qualifying (either by returning the qualifying item or bringing your order below the spend threshold) then the free gift must also be returned.  If the gift is not returned then the value of that item is  deducted from your refund amount

Payment Plan Terms & Conditions
A 15% reservation fee is required to set up a Payment Plan. You have 14 days from the order date to cancel your payment plan for a full refund. After 14 days the reservation fee is non refundable if you decide to cancel items from your plan, or return items that are unsuitable.
The costs of your plan items are fixed at the time of order. We will not amend prices in line with any discount or sale that may occur after order
If you do not complete your payment plan the reservation fee is not refundable. If your plan has not been paid after the 60 day deadline the plan will be cancelled and stock made available again on our website.
Payment plans are dispatched only when paid in full, we do not offer partial dispatch
You can have a maximum of 2 open Payment plan invoices at any one time. If you place a payment plan order we will automatically add it to any existing invoices unless you request otherwise
Payment plan orders do not qualify for Stash Reward Loyalty points